When clients initiate contact by submitting their information while viewing a listing on houseful.ca, our customer engagement representatives vet their genuine interest in buying or selling. Agents receive notifications of high intent clients, review lead details quickly, and promptly claim or decline to ensure optimal performance. Click video below to learn more.

Client initiated contact

Clients submit general contact information while viewing a listing to request contact with an agent.

Engagement by customer engagement representative

Household Customer Engagement Representatives contact clients who've shown interest.

Client vetting process

Representatives vet clients to ensure genuine interest in buying or selling within a realistic timeframe.
Verification that the client isn't already working with another agent.

Diverse lead readiness

Some leads are ready to buy in the next three months, while others need nurturing.
Agents should be prepared to work with both types of leads.

Notification of ready-to-buy clients

Houseful sends a text to agents when a client in their area is ready to be matched with an agent.
Lead offers consistently come from the same number: 88000.

Lead text and matching

Lead text is sent to multiple agents in the area.
Agents review the lead quickly, with a preview screen containing client details like buyer/seller status, location, and budget.
Agents also receive a link to the specific area the client is interested in.

Review and response

Agents review the lead and choose to claim or decline.
Responding to lead offers is crucial; ignoring lead offers negatively affects performance.
Utilize the snooze feature if unable to respond immediately, ensuring no negative impact on stats.

Declining and snoozing

Failure to open and respond to lead offers negatively impacts performance metrics.
Snoozing pauses lead offers, preserving stats; unsnooze when ready to receive offers again.
Providing a reason for declining a lead is essential, as repeated unavailability might lead to multiple offers.

Performance impact

Every agent claiming the lead is added to the queue.
Quick response is vital; delays may result in the lead being unavailable.
Winning or losing a lead does not impact future opportunities; claiming or declining promptly boosts performance.

Warm introductions

In a warm introduction, the client is actively on a call with a household customer engagement representative.
Agents can make a great first impression during this call, demonstrating expertise and experience.
If it feels like a good fit, schedule a follow-up meeting.

Text introductions

Occasionally, phone call introductions may not be possible, and text introductions may occur.
Agents should claim the lead and contact the client; immediate communication is crucial.
Agents can always locate referral contact information in the dashboard after winning the referral.

Not receiving texts from houseful

If you're not getting lead opportunity texts, let us help you! Contact Houseful Agent Support via email at agentsupport@houseful.ca or call us at 855-908-5906. Please share details like when you received the last text (if at all), your phone type, and cell phone carrier. We're here to investigate and assist you further.

Not receiving emails from houseful

Having trouble receiving emails from Houseful? Here's how to fix it:

Adding Houseful as a contact:

Gmail:
- Log in and click on the 9 dots (Google Apps) in the upper right.
- Select "Contacts" and then "Create contact."
- Enter Houseful's email and name, then click "Save."
Yahoo:
- Click on the Contacts icon in Yahoo Mail.
- Add a new contact, enter Houseful's info, and click "Save."
Outlook:
- Click on People at the bottom.
- From the File menu, select "New Contact" and add Houseful's email and name.

Allowing Houseful emails

Gmail:
- Click on the gear icon, select "See all Settings," then go to "Filters and Blocked Addresses."
- Create a new filter with Houseful's email and select "Never Send to Spam."
Yahoo:
- In Yahoo mail settings, click on "Filters" and then "Add."
- Add Houseful's email, choose to send all mail to Inbox, and click "Save."
Outlook:
- Open Safe Senders settings, enter Houseful's email, and click "Add."

Moving emails from spam to Inbox

Gmail:

- Find the email in spam, open it, click "move to," and select "Inbox."

Yahoo:

- Open the spam folder, select the email, and click "not Spam" to move it to Inbox.

Outlook:

Open the junk email folder, select the message, and choose "not junk" or "not spam."

Follow these steps for your specific email provider to ensure Houseful emails aren't blocked or sent to spam. If you need assistance with a different provider, let us know!

Refer to our FAQ’s here for more detailed information and answers to these questions:

How do I pause my account or pause lead offer texts?

How Does the Lead Offer Queue Work?
How to Receive, Claim/Decline, and Connect to Houseful Referrals

Houseful agent success centre